Website Maintenance & Support
Premium Care
Keep It Growing.
More monthly time, priority handling and a regular review.
For: A website that is updated often and matters to daily business.
What you receive
- Everything in Standard Care.
- Up to 3 hours of monthly maintenance and content updates, in total.
- Priority handling during defined business support hours.
- A routine performance and accessibility review.
- Monthly improvement recommendations.
Limits
- Maintenance time
- Up to 3 hours a month, in total
- Unused time
- Does not roll over
- Support hours
- Defined business hours, confirmed in writing
Not included
If you need any of these, tell us before you choose. We will say plainly whether another package covers it, rather than add costs later.
- New applications
- Large feature development
- Full redesigns
- Emergency 24/7 support
- Unlimited maintenance
- Third-party infrastructure charges
What you provide
- A website NEXTWARD has built (other websites are discussed first)
- Access to the website's hosting and code through your own accounts
- Change requests sent as one list, by one contact person
How it works
- 1Choose after launchA maintenance plan is optional. You can add one once your website is live.
- 2Monthly checksWe review the website's health and run the checks in your plan.
- 3Your requestsSmall changes are made within the plan's monthly time.
- 4Monthly summaryYou receive a short report of what was checked and done.
- A revision round
- One consolidated list of changes, from one contact person. New requests after approval are outside the package.
- Timelines
- The schedule is agreed in writing before work starts, and begins once we have every material listed. If materials or feedback are late, it moves by the same amount.
- Feedback
- Please send feedback within 5 business days of each review, so the project keeps moving.
- Extras
- Nothing outside the package is sold at checkout. If you need more, we will tell you plainly before any work or payment.